Privacy Policy

At Genebody, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, or otherwise interact with Genebody.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Payment and transaction information
  • Account information, where applicable
  • Communications with our customer service team
  • Reviews, feedback, or other information you choose to provide

We may also automatically collect certain information when you visit or use our website, including:

  • IP address
  • Device and browser information
  • Website activity and browsing behaviour
  • Pages or products viewed
  • Referral information
  • Cookie and similar technology identifiers
  • Advertising and interaction information

The information we collect may vary depending on how you interact with us.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Process payments and refunds
  • Communicate with you about your order
  • Respond to questions or customer service requests
  • Manage returns, refunds, and cancellations
  • Operate and improve our website
  • Understand how customers use our website
  • Prevent fraud, misuse, or security incidents
  • Send marketing communications where permitted
  • Measure and improve our advertising
  • Show advertising that may be more relevant to you
  • Comply with applicable legal and regulatory requirements
  • Protect our rights, customers, and business

We will process personal information for lawful purposes and in accordance with applicable law.

Orders and Payments

When you place an order, we collect the information necessary to process and fulfil your purchase.

Payments may be processed by third-party payment service providers. Genebody may not directly receive or store your complete payment card or banking details.

Payment providers process payment information in accordance with their own privacy and security practices.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website activity, improve our services, and support advertising.

Cookies may help us understand information such as which pages you visit, how you interact with our website, and whether you have previously visited our website.

Some cookies may be placed or accessed by third-party service providers, analytics providers, or advertising partners.

You may manage cookies through the options available on our website or through your browser settings, where applicable.

Disabling certain cookies may affect the functionality or performance of parts of our website.

Advertising and Analytics

We may work with advertising and analytics partners to understand how our website is used and to measure the effectiveness of our marketing.

These services may use cookies, pixels, and similar technologies to collect information about your interactions with our website.

For example, we may use advertising tools to understand whether someone viewed a product, visited our website, or completed a purchase after interacting with an advertisement.

Information collected through these technologies may be used to measure advertising performance and show advertising that may be more relevant to your interests.

You may manage certain advertising and cookie preferences through the privacy or cookie options available on our website, your browser, or the applicable third-party platform.

Marketing Communications

If you choose to receive marketing communications from us, we may send you information about Genebody products, launches, offers, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at contact@genebodycare.com.

You may also withdraw your consent to receive applicable marketing communications at any time.

Please note that you may still receive transactional or service-related communications regarding your orders or interactions with us.

How We Share Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Website and ecommerce service providers
  • Payment processors
  • Shipping and delivery partners
  • Customer service providers
  • Technology and hosting providers
  • Analytics providers
  • Advertising and marketing partners
  • Professional advisers
  • Government authorities or regulatory bodies where required by law

We share information only where reasonably necessary for the relevant purpose or as otherwise permitted or required by applicable law.

We do not sell your personal information for money.

Third-Party Services

Our website may use third-party platforms and services to support ecommerce, payments, shipping, analytics, advertising, and other business operations.

These third parties may process personal information in accordance with their own privacy policies and applicable law.

We encourage you to review the privacy policies of third-party services where relevant.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to fulfil orders, provide customer support, maintain business and transaction records, comply with legal or tax obligations, resolve disputes, prevent fraud, and protect our legal rights.

When personal information is no longer reasonably required, we may delete or otherwise securely dispose of it, subject to applicable legal requirements.

Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure.

While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request information about the personal data we process in relation to you
  • Request correction, completion, or updating of inaccurate or incomplete personal information
  • Request erasure of personal information, where applicable
  • Withdraw consent where processing is based on your consent
  • Raise a grievance regarding the handling of your personal information
  • Exercise other rights available under applicable data protection law

These categories broadly track rights provided under India's Digital Personal Data Protection Act, 2023.

To make a privacy request, please contact us at contact@genebodycare.com.

We may need to verify your identity before processing certain requests.

Some requests may be subject to exceptions or limitations under applicable law.

Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent by contacting us at contact@genebodycare.com or by using the options made available through our website or communications.

Withdrawal of consent will not affect processing already carried out before the withdrawal.

Certain services may require specific personal information to operate. If you withdraw consent for processing that is necessary to provide a requested service, we may be unable to continue providing that service.

Children's Privacy

Our website and products are not intended for children.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us inappropriately, please contact us at contact@genebodycare.com so that we can review the matter.

International Data Processing

Some of our technology, ecommerce, analytics, advertising, or service providers may process or store information outside India.

Where personal information is processed outside India, we will handle such processing in accordance with applicable data protection requirements.

Legal Requirements

We may disclose personal information where required to comply with applicable law, regulation, legal process, or a lawful request from a government or regulatory authority.

We may also use or disclose information where reasonably necessary to prevent fraud, protect our rights, investigate misuse, or protect the safety and security of our customers, website, or business.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

Any updates will be posted on this page.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have a concern about how your personal information is handled, please contact us at:

Email: contact@genebodycare.com