Shipping Policy
Shipping Policy
We want your Genebody order to reach you safely and as quickly as possible.
This Shipping Policy explains how orders placed through the Genebody India website are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1–2 business days after your order has been confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During launches, promotions, or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available.
Shipping Within India
We currently ship to eligible locations across India.
Shipping availability and applicable charges, if any, will be displayed at checkout based on your delivery location.
We reserve the right to restrict delivery to certain locations where our shipping partners are unable to provide service.
Estimated Delivery
Most orders are typically delivered within 3–7 business days after dispatch, depending on your location.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, local restrictions, or other circumstances outside our reasonable control.
While we will always try to get your order to you as quickly as possible, Genebody cannot guarantee an exact delivery date.
Order Tracking
Once your order has been dispatched, tracking information will be sent to the contact details provided with your order, where tracking is available.
Please allow some time for tracking information to update after your order has been shipped.
If you have not received tracking information or need help locating your order, please contact us at contact@genebodycare.com.
Delivery Information
Please make sure your name, delivery address, phone number, and other order information are complete and accurate before placing your order.
Genebody is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.
If you notice an error in your delivery information, please contact us at contact@genebodycare.com as soon as possible.
We will try to update the information before dispatch, but changes cannot be guaranteed once an order has been shipped.
Delivery Attempts and Undeliverable Orders
Our delivery partners may contact you or make multiple delivery attempts where necessary.
If an order cannot be delivered due to an incorrect address, an unavailable recipient, refusal to accept the delivery, or repeated unsuccessful delivery attempts, the order may be returned to us.
If you would like the order to be shipped again, additional shipping charges may apply.
Delayed Orders
Occasionally, orders may be delayed due to circumstances outside our reasonable control.
If your order is significantly delayed, please contact us at contact@genebodycare.com with your order number and we will help check the status of your shipment.
Lost Packages
If your tracking information shows that your order has not been delivered or appears to be lost in transit, please contact us at contact@genebodycare.com.
We will review the shipment with our delivery partner and assist you with the next steps.
Claims regarding lost shipments may be subject to confirmation or investigation by the delivery partner.
Damaged or Leaking Orders
If your order arrives damaged or leaking, please contact us within 48 hours of delivery.
Email contact@genebodycare.com with:
- Your order number
- Clear photos of the product
- Clear photos of the outer and inner packaging
Once reviewed, we will arrange a replacement or refund where applicable.
Please retain the product and packaging until your request has been reviewed.
Incorrect Orders
If you receive an incorrect product, please contact us within 48 hours of delivery at contact@genebodycare.com.
Please include your order number and clear photos of the product received.
Once verified, we will help arrange the appropriate replacement or resolution.
International Shipping
The Genebody India website currently primarily serves customers within India.
International shipping availability, if offered, may vary by destination. Additional shipping charges, customs duties, taxes, or import fees may apply.
Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.
Cancellations
Orders may only be cancelled before they have been dispatched.
If you would like to cancel your order, please contact us at contact@genebodycare.com as soon as possible.
Once an order has been shipped, it cannot be cancelled and will be subject to our Returns & Refunds Policy.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact us at: