Returns and Refunds
We hope you love your Genebody order. If something isn't right, we're here to help.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your product must be unused, unopened, and in its original packaging.
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or have had their seal removed.
To request a return, please contact us at contact@genebodycare.com with your order number and reason for return.
Please do not send a product back without contacting us first.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery.
Email contact@genebodycare.com with your order number and clear photos of the product and packaging.
Once reviewed, we will arrange a replacement or refund, where applicable.
Refunds
Once we receive and inspect your return, we will let you know if your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable, unless the product arrived damaged or an incorrect product was sent.
Cancellations
If you would like to cancel your order, please contact us at contact@genebodycare.com as soon as possible.
Orders can only be cancelled before they have been shipped.
Once an order has been dispatched, we are unable to cancel it. You may request a return after delivery, subject to our return eligibility requirements above.
Return Shipping
Unless your product arrived damaged, leaking, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service. Genebody is not responsible for return packages lost or damaged in transit.
Non-Returnable Products
We cannot accept returns for:
- Products that have been opened or used
- Products with a broken or removed seal
- Products not in their original packaging
- Products damaged after delivery due to improper handling or storage
- Returns requested more than 30 days after delivery
Contact Us
For any questions about returns, refunds, cancellations, or your order, please contact us at contact@genebodycare.com.