Terms & Conditions
These Terms and Conditions govern your use of the Genebody website and the purchase and use of products offered by Genebody.
By accessing our website, placing an order, or using our products, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or products.
Product Disclaimer
Genebody products are cosmetic and personal care products intended for external use only.
The products and information provided on this website are for general informational purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided on this website, our product packaging, social media channels, or by our customer service team is not a substitute for professional medical advice.
If you have a medical condition, known allergies, sensitive skin, or any concerns regarding the use of a product, please consult a qualified healthcare professional before use.
Individual Results
Individual results may vary.
The experience and effectiveness of a product may differ from person to person depending on factors including skin type, age, lifestyle, frequency of use, environmental conditions, and other individual factors.
Genebody does not guarantee specific results or outcomes from the use of its products.
Any timelines or results referred to on our website or marketing materials are indicative and may vary between individuals.
Patch Test and Product Use
We recommend performing a patch test before using any Genebody product more widely.
Use all products only as directed on the product packaging or accompanying instructions.
Discontinue use immediately if irritation, redness, discomfort, or any other adverse reaction occurs. If symptoms persist or you have concerns, please consult a qualified healthcare professional.
Our products are intended for external use only.
Do not ingest.
Avoid contact with the eyes. In case of accidental contact with the eyes, rinse thoroughly with clean water.
Keep products out of reach of children.
Genebody is not responsible for adverse effects resulting from improper use, misuse, use contrary to product instructions, or failure to follow warnings provided on the product packaging, subject to applicable law.
Pregnancy and Breastfeeding
Genebody products are not intended for use during pregnancy or while breastfeeding.
If you are pregnant, have recently given birth, or are breastfeeding, please consult a qualified healthcare professional before using any skincare, beauty, or personal care product.
Product Information
We make reasonable efforts to ensure that product descriptions, ingredients, images, prices, and other information displayed on our website are accurate and up to date.
However, product packaging, appearance, or information may occasionally differ slightly from images displayed on the website.
Please always review the product label, ingredient list, directions for use, and warnings before using a product.
We reserve the right to update product information, packaging, pricing, or availability where necessary.
Orders and Purchases
By placing an order on our website, you confirm that the information provided by you is accurate and complete.
All orders are subject to acceptance and product availability.
We reserve the right to cancel or refuse an order in cases including suspected fraud, payment issues, pricing or technical errors, product unavailability, or misuse of our website or services.
If we cancel an order after payment has been received, the applicable amount will be refunded in accordance with our refund process.
Pricing and Payment
All prices displayed on the Genebody India website are in Indian Rupees (INR) unless otherwise stated.
Applicable taxes will be included or displayed as required by law.
We reserve the right to change product prices at any time. Any price change will not affect an order that has already been confirmed, except where there is an obvious pricing or technical error.
Payment must be made through the payment methods available at checkout.
Shipping and Delivery
Shipping and delivery timelines are estimates and may vary depending on the delivery location, courier service, weather conditions, public holidays, or circumstances outside our reasonable control.
Please refer to our Shipping Policy for further information regarding shipping and delivery.
Returns, Refunds and Cancellations
Returns, refunds, and cancellations are governed by our Returns & Refunds Policy.
We accept eligible returns of unopened and unused products in their original packaging within 30 days of delivery, subject to the conditions stated in our Returns & Refunds Policy.
For hygiene and safety reasons, opened, used, or unsealed products cannot be returned unless the product is damaged, defective, or incorrect, subject to applicable law.
Shipping charges are non-refundable unless otherwise stated in our Returns & Refunds Policy or required under applicable law.
Website Use
You agree not to use our website:
- For any unlawful or fraudulent purpose
- To interfere with the operation or security of the website
- To introduce viruses, malicious code, or other harmful technology
- To attempt to gain unauthorised access to our website or systems
- To copy, scrape, reproduce, or commercially exploit website content without permission
- To provide false or misleading information when placing an order
We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been violated.
Intellectual Property
All content on this website, including but not limited to the Genebody name, logos, product names, text, photographs, graphics, videos, designs, and other materials, is owned by or licensed to Genebody and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.
Limitation of Liability
To the fullest extent permitted by applicable law, Genebody shall not be liable for indirect, incidental, special, or consequential losses arising from the improper use or misuse of our products or website.
Nothing in these Terms and Conditions is intended to exclude or limit any rights or remedies available to consumers under applicable Indian law.
Indemnification
You agree to indemnify and hold Genebody, its directors, officers, employees, and representatives harmless from claims, losses, or expenses arising from your unlawful use of our website, violation of these Terms and Conditions, or infringement of the rights of another person.
This provision applies only to the extent permitted by applicable law.
Third-Party Services
Our website may use or link to third-party services, including payment providers, delivery partners, and other service providers.
Genebody is not responsible for the content or independent practices of third-party websites or services.
Your use of third-party services may also be subject to their own terms and policies.
Governing Law and Disputes
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
The parties shall first attempt to resolve any dispute arising from these Terms and Conditions through good-faith communication.
Where a dispute cannot be resolved amicably, it may be resolved in accordance with applicable Indian law.
Nothing in these Terms and Conditions limits a consumer's rights or remedies under the Consumer Protection Act, 2019, or other applicable consumer protection laws.
Changes to These Terms
We may update or modify these Terms and Conditions from time to time.
Any changes will be posted on this page. Your continued use of our website after changes are posted will be subject to the updated Terms and Conditions.
We encourage you to review this page periodically.
Contact Us
If you have any questions about these Terms and Conditions, our products, or your order, please contact us at:
Email: contact@genebodycare.com